FAQ


You Answer And We Replay With All Love❤️❤️❤️
🛫 HOW LONG DOES DELIVERY TAKE?
Please allow 18-25 business days for the items to arrive in the following countries: United States, United Kingdom, Australia, Canada, Russia, Spain, France, Israel, Netherlands, Belgium, Italy, Ukraine, Poland, Germany. For other countries shipping may take 18-30 business days. If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@vanillyashop.com
or leave a message on the online Facebook chat https://www.facebook.com/vanillyaShop/
 
🔐HOW SECURE IS MY PERSONAL INFORMATION?
Vanillya Shop protects his customer's information to the highest security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely. 
🌍 DO YOU DELIVER PRODUCTS INTERNATIONALLY?
Vanillya Shop ships products worldwide every day. Shipping is available for most countries around the world. 
🚕 HOW CAN I GET MY TRACKING NUMBER?
Knowing that we take it upon ourselves to track your shipment, a shipping tracking number will be sent to you as soon as it is shipped
Tracking information is available within 5-10 days. Tracking details will be supplied once the orders have been shipped.  
🚦DELAYS
In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.  
🛍 SEPARATE SHIPMENTS
We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case, you will be provided with two or more tracking numbers. Don't panic if you don't receive all of your items at once…they will get to you! 🧲
💵 DO I NEED TO PAY CUSTOMS FEES?
In most cases, customs fees do not apply but you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Unfortunately, Vanillya Shop has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
🔖Stone colors and shapes may vary slightly from one item to another, making our beautiful handmade items one of a kind.🔮

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